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At DogCareCart, we aim to make the delivery process simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.
Orders are generally processed after successful payment confirmation.
Processing times may vary depending on product availability, order volume, holidays, weekends, and other operational factors.
Orders may require additional processing time during sales, promotional periods, or other high-demand periods.
Available shipping methods may vary depending on the delivery location, product type, and availability.
The applicable shipping option and estimated delivery timeframe may be displayed during the ordering or checkout process.
Estimated delivery times are provided for guidance and are not guaranteed delivery dates.
Delivery may take longer due to factors such as:
Shipping charges, if applicable, may depend on factors such as the delivery location, order value, package size, weight, and selected shipping method.
Any applicable shipping charges will generally be displayed during checkout before an order is completed.
Promotional offers may provide free or discounted shipping subject to their applicable terms.
Customers are responsible for providing accurate and complete delivery information when placing an order.
DogCareCart is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided during checkout.
Where tracking is available, tracking information may be provided after an order has been shipped.
Tracking information is supplied by the applicable shipping or logistics provider and may take some time to become active after shipment.
While reasonable efforts are made to deliver orders within the estimated timeframe, delays may occasionally occur.
If an order is delayed, the latest available tracking information should be checked where applicable. Delivery timeframes may be extended due to circumstances outside DogCareCart’s control.
If a package appears to be damaged upon delivery, customers should retain the packaging and relevant product information and report the issue through the applicable support or order process as soon as reasonably possible.
If an order is confirmed as lost during transit, an appropriate resolution may be provided depending on the circumstances and the applicable shipping provider’s procedures.
If an order contains an incorrect or missing product, the issue should be reported as soon as reasonably possible.
Information such as the order details, product information, or photographs may be requested to investigate the issue and determine an appropriate resolution.
An order containing multiple products may, in some circumstances, be shipped in separate packages.
Products may therefore arrive at different times depending on availability, warehouse processing, and shipping arrangements.
Certain products or delivery locations may have shipping restrictions due to product characteristics, transportation requirements, legal requirements, or logistics limitations.
If an item cannot be shipped to a particular location, the applicable restriction may be communicated during the ordering process.
Where international shipping is offered, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Delivery times for international orders may vary due to customs processing and other factors outside DogCareCart’s control.
If a package is refused, repeatedly undeliverable, or returned because the provided delivery information was incorrect or incomplete, additional shipping charges may apply.
Refund eligibility for returned packages will be determined according to the applicable Return & Refund Policy.
DogCareCart may update this Shipping Policy from time to time to reflect changes in shipping services, delivery practices, products, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
By placing an order through DogCareCart, you acknowledge that you have read and understood this Shipping Policy and agree to the applicable shipping terms.